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Joan Eisenstodt's avatar

Thanks, David, for starting this Substack with the premise of "curiosity." It has saddened me for years that curiosity is not a valued trait or skill.* Curiosity is the "tell me more" and "yes, and" improvisation experiences -- and too often, asking questions for clarification, application, and moving a conversation or idea beyond nodding-in-agreement and on to the next topic without questioning, is not appreciated. Evidently we who question "slow the process". (Yes, I can cite so many examples that by not asking questions at the start, mistakes are made and then it's necessary to start all over.)

Standardized testing, including for those in hospitality, the Certified Meeting Professional - CMP - when there is only one correct answer - leads to a lesser ability to consider the impact of on-the-spot change. Although I understand (because I never sat for the exam) that the CMP does allow challenges to the questions and that there is now an essay section, it does not help expand that trait into a skill.*

I think you and I had this conversation some years ago at an industry meeting, where we bemoaned the lack of curiosity and questioning. What do you think will now be able to help people in any profession and for those of us in hospitality question all that has been to become what can be?

*Google AI: "Curiosity is generally considered a personality trait rather than a skill, though it can be developed and enhanced through practice. While skills are learned abilities to perform specific tasks, traits are inherent characteristics or tendencies. Curiosity motivates the pursuit of knowledge and exploration, which can then be applied to develop skills. "

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